WONT SEND THE ACCESS CODE!!

I am so frustrated!! No matter what I do to try and get the access code it wont send me it. I tried to turn off the wifi, reinstalling the app, restarting my phone, etc etc. STILL DOESNT WORK. Tried to send the code the my friends phone and BAM it works in 2 seconds. And then I end up getting all of my friends contacts... please fix this I need my contacts from my old phone... Why wont it just send me the goddamn access code?!?!?

Claraaaaa?!?!? about Backup Assistant, v2.6.0.30